FAQ
Related Questions
Do we have to pay when completing a reservation?
No, no payment is taken to complete a reservation. We ask for a credit card to secure the booking.
How long does each escape room game last?
Each game lasts 60 minutes, plus a short introduction and debriefing.
Can we reschedule or cancel our booking?
Yes, rescheduling or cancellations are allowed up to 12 hours before your scheduled time without penalty. Please check our cancellation policy for details.
Are the rooms suitable for large groups or events?
Yes! We welcome groups of all sizes and offer private bookings perfect for birthdays, corporate events, or team building.
What is the minimum number of players required to play an escape room?
All of our escape rooms can be played with a minimum of 2 players. However, please note that the price per person is higher for two-player games, and we generally recommend more players to fully enjoy the experience and solve the challenges more easily.
Is prior escape room experience necessary?
No experience required! Our games are designed for both beginners and experienced players, with staff support available.
What should we wear or bring?
Wear comfortable clothes and closed-toe shoes. Please avoid bringing large bags as storage space is limited.
Are your escape rooms wheelchair accessible?
Some rooms are wheelchair accessible. Contact us in advance so we can best accommodate your needs.
Can we celebrate special occasions during the game?
Absolutely! Let us know about birthdays, anniversaries, or other events, and we’ll help make it extra special.
What languages are the games available in?
Our games are available in both French and English.
Is there an age limit for players?
Players must be 9 years or older. Children under 9 may observe but cannot participate.
How can I purchase gift cards or vouchers?
Gift cards are available online or at our locations — a great gift idea!
Can I bring food or drinks into the escape rooms?
For safety and cleanliness, outside food and drinks are not allowed inside the escape rooms.
Is there parking available at both locations?
Yes! Free parking is available at our Laval and Montreal location
What are your operating hours?
You may find our operating hours on our home page! Also, we will always try to accommodate any of our clients’ specials requests for private events outside of our operating hours.
What are accepted methods of payment?
We accept debit, credit or cash.